Customers, I have been working with for many many years now, know that they can count on me. They are aware that I will deal with every problem reported. I will not ignore it and I always listen to what they say.
It happens that I am not able to help them myself, but then I can rely on my co-workers’ cooperation.
For my customers often more important than the final effect itself are the actions taken and attempts made to solve the problem. I often hear surprise in my customers’ comments, that I will help, I will check something, look something up, even do something for them… apparently sales representatives in other companies are not that helpful.
I have just started my 19th year with Biuromax. Despite my many additional responsibilities I still provide services to a large group of customers. My experience clearly shows that openness, kindness and treating customers as valuable assets is extremely important for building long term relationships. And those I value the most.
With many customers I established business relationships 19 years ago and on account of our good relations and understanding only, I have not transferred the care of my customers to other sales representatives, despite my numerous other responsibilities.
Do I have a recipe for building such intimate relationships? I am sure that what counts most is ‘to be’ for the customer and to keep the promise made regardless of the situation. To do everything to satisfy the customer, make him feel understood and appreciated.
If you ask me, that is the essence of work at Biuromax.