GOOD BUSINESS IS BASED
ON STRONG RELATIONSHIPS
DARIUSZ WOŹNIAK
The company is made of people. And people are made of emotions which we build our relationships on. Personal relations create priceless value for every organization. Nowadays, companies that are involved in cultivating their relations with Clients are developing and growing. Clients are individual personalities and characters. They expect their business partners to understand their preferences and "life". Such relationships build true business culture that include honesty, kindness, openness and commitment.
The above is the basic range of Biuromax values. We have been cultivating our relations with customers or suppliers for 33 years.
The 1990s were a difficult beginning and when my son expresses the opinion that anyone could run a company at that time, I ask why then such a small percent from today's fifty-year-olds remained in business? The beginning of XXI century has shaped our today’s profile and perhaps only now have we matured to make the values described above distinguishable and to highlight them in our marketing and communication activities.
As part of the marketing strategy of Biuromax, we focus on the quality of our relations with Partners as well as on improving our offer and operational processes. All in order to maintain high standards and the satisfaction of our clients. Only properly understood, constructive cooperation forms a base for long-term business "friendship". And this is how above-average success is born.
We believe in these values and we are convinced that they make Biuromax a bigger and more dynamically developing company every year. It is because of them that we have become one of the most competitive companies in our industry.
We look forward to working with you!
AGATA BANASZEK
Customers, I have been working with for many many years now, know that they can count on me. They are aware that I will deal with every problem reported. I will not ignore it and I always listen to what they say.
It happens that I am not able to help them myself, but then I can rely on my co-workers’ cooperation. For my customers often more important than the final effect itself are the actions taken and attempts made to solve the problem. I often hear surprise in my customers’ comments, that I will help, I will check something, look something up, even do something for them… apparently sales representatives in other companies are not that helpful.
I have just started my 21st year with Biuromax. Despite my many additional responsibilities I still provide services to a large group of customers. My experience clearly shows that openness, kindness and treating customers as valuable assets is extremely important for building long term relationships. And those I value the most.
I have been working with a large number of clients for 21 years and only because of the good contacts, sympathies and relationships that have developed between us, I did not decide to hand over these clients to other traders, despite my excess of possibilities. This is a very nice relationship.
Do I have a recipe for building such intimate relationships? I am sure that what counts most is ‘to be’ for the customer and to keep the promise made regardless of the situation. To do everything to satisfy the customer, make him feel understood and appreciated. If you ask me, that is the essence of work at Biuromax.