Complaints And Returns

If the product you bought from us is defective, you can file a complaint about it. For compatible goods and original/OEM goods purchased until December 31, 2022, a product quality complaint can be made within 3 months from the date of purchase. 

For compatible goods purchased after January 1, 2023, a product quality complaint can be made within 12 months from the date of purchase. 

A product quality complaint should be submitted within 7 days of detecting the defect, which should be documented with a service printout from the machine in which the defect occurred. 

Mechanical damage and clumping of the toner are not subject to complaint, unless a complaint is submitted immediately after receipt of the goods. 

The product is not subject to return or complaint if it has been mechanically damaged. 

A complaint about toner being spilled inside the package should be reported immediately. The deadline is the day of releasing the goods to the next customer. 

Goods used in more than 70% are not subject to complaint - it is required to provide a printed menu page confirming the number of pages made or to provide a screenshot showing this data (print screen). 

A consumable purchased before the date when the device's construction was modified or the software was changed by the device manufacturer is not subject to complaint for this reason - it applies to toner and drum chips and materials containing a chip. 

Complaints are processed within 1 month, if it is necessary to obtain an expert opinion, this period may be extended. If the complaint is accepted, a correcting invoice is issued for the claimed product.